Strategy and Prospects
Strategy: Building a new Itella - prospects through 2013
The primary focus of our strategy is improving the quality of our services.
Our direct customers are companies and organizations, but the majority of the end users of our services are retail customers. Meeting the needs of both categories of client is critically important to our success.
Our strategic goals are:
- Maintain and reinforce our position as leader on the Russian market for modern logistics services in the company's key segments (supply chain management, warehousing logistics, customs clearance, and transport logistics);
- Increase the quality and selection of services available with the objective of meeting a wider range of needs for the company's clients;
Prospects: Leader in the field of information and service logistics
Itella Corporation is aiming to become the leading information and service logistics operator in northern Europe and Russia by 2013. ItellaNLC's development prospects lying in reinforcing its leading positions on the market and creating a network of logistics parks in the Moscow Region and in key areas of the country.
In Finland, the company's leading positions are thanks to the efficiency of its delivery and service network, which enables us to offer clients the greatest variety of services throughout the country. On the international market, we have distinguished ourselves from the competition with innovative, high-tech developments and logistics solutions tailored to clients' needs.
Key points in 2009 for our company:
- 1. Experienced and motivated employees
- 2. Innovation in providing services
- 3. Knowing and understanding the needs of our clients
- 4. Perfecting our operating models and increasing productivity
- 5. International systems and management standards
- 6. Concern for the environment